Shipping policy

Shipping Policy

Welcome to Ann Glenn Store! We prioritize delivering your chosen items via a highly structured, secure, and transparent international freight matrix. To maintain complete clarity regarding how your order transitions from checkout to delivery, please review our official Shipping Policy set forth below:

1. Zero-Cost Universal Logistics
We believe in offering a completely transparent and streamlined checkout experience for our global consumer base:
* Standard Free Delivery: Standard cross-border shipping is 100% complimentary on all orders dispatched to any country worldwide, with no minimum cart balances or hidden fulfillment fees required.

2. Facility Handling & Release Schedule
* All successful purchases go through an immediate quality auditing, administrative verification, and protective export-wrapping process inside our preparation hubs within 1 to 3 business days (excluding national holidays and weekends).
* A specialized logistics update will be automatically dispatched to your inbox the exact moment your cargo is released to international carriers. Please note that high-volume shopping seasons, regional holidays, or global freight congestion may cause minor extensions to our typical timeline. For any critical issues delaying your package's departure, our customer service desk will reach out to you directly via email at uqrfsgus@hotmail.com.

3. Estimated Cross-Border Delivery Framework
We collaborate with dependable global transport agencies to facilitate international dispatch. Standard shipping durations (calculated from the day the cargo departs our hub) typically fall within these brackets:
* Primary Shipping Regions (including US, UK, Canada, Australia): Estimated 7 - 15 business days.
* Remaining Global Locations (Rest of World): Estimated 10 - 20 business days.

Note: Final delivery dates cannot be completely guaranteed due to unpredictable customs clearance speeds, localized postal congestion, or extreme weather patterns.

4. Consignment Tracking Architecture
* As soon as your order has been dispatched, a unique cargo ID number paired with a direct digital tracking link will be forwarded straight to your email.
* Please allow the logistics databases 24 to 48 hours to synchronize transit data and reflect active tracking movements online.

5. International Border Clearances & Import Duties
* Ann Glenn Store holds no governance over, and assumes zero legal responsibility for, customs-induced delays, destination border tariffs, or courier import fees applied by your home country.
* Any external financial obligations incurred upon the cargo's arrival (including import VAT, customs fees, or local duties) are the sole responsibility of the importer (the customer). We highly advise checking your domestic import thresholds before buying.

6. Missing Deliveries & Broken Arrivals
* In the rare scenario that a package is officially deemed lost by the carrier or reaches you with severe structural damage, please notify our customer care team immediately at uqrfsgus@hotmail.com.
* We kindly request that you preserve all original shipping materials and take high-resolution photos demonstrating the damaged merchandise. Share these along with your order code via email so we can instantly organize a free replacement package or issue a full refund.